At JewellerybyM.com, we strive to ensure your satisfaction with every purchase. However, if you are not entirely satisfied with your order, we are here to help. Please review our return and exchange policy below:

Return & Exchange Policy:

Eligible for Exchange:

We gladly accept exchanges for any jewelry item purchased from our website within 3 days of the original purchase date.

Exchange Conditions:

The jewelry must be returned in its original condition, including all original packaging and any accompanying documentation.

The jewelry must not be worn, damaged, altered, or resized.

Exchanges are for items of equal or greater value than the original purchase.

Exchanges are subject to availability.

Exchange Process:

To initiate a exchange, please send email to contactus@work.bluechipinstitute.com or whats app on +91 9766458846 within 3 days of receiving your order. Exchange order will be delivered in 5 to 7 days.

Provide your order number, the item(s) you wish to exchange, and the reason for the return.

Once we receive the returned jewelry and verify its condition, we will process your exchange and ship your chosen replacement item.

Please securely package the item(s) in their original packaging to prevent damage during transit.

We request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 60) incurred by you for processing such returns.

No Refunds:

Due to the delicate and fragile nature of jewelry, refunds are generally not possible.

Non-Returnable Items:

For hygiene reasons, earrings (if worn) cannot be returned unless they are received defective or damaged.

Defective or Damaged Items:

In the rare event that you receive a defective or damaged item, please contact us immediately upon receipt, providing details and photos of the issue. We will assist you in resolving the problem promptly.

Final Sale Items:

Items are marked as “Final Sale” within the stipulated time of exchange and not eligible for exchange.

Policy Changes:

We reserve the right to modify our return policy at any time. Any changes will be effective immediately and communicated on our website.

By making a purchase on our website, you agree to adhere to the terms of this return policy.

If you have any further questions or need clarification regarding our exchange policy, please do not hesitate to contact us.

Disclaimer:

This policy outlines our general return and exchange guidelines. For specific inquiries or exceptions, please contact our customer service team.

Thank you for shopping at JewellerybyM.com!